Return & Refund Policy
General Returns Please choose carefully, as we do not offer returns, refunds, or exchanges if you simply change your mind. Additionally, no returns, refunds, or exchanges will be accepted for customized products.
Disclaimer: Color & Product Variations Please be aware that minor variations may occur between the physical product and the photographs on our website. While we make every effort to display our products accurately, screen resolutions and display settings vary across devices, which can alter how colors appear. As a result, a slight degree of color variation is to be expected.
Conditions for Return
Damaged or Defective Goods If you receive a product that is damaged or defective, please follow the procedure below to request a return:
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Report within 48 hours: All complaints must be submitted within 48 hours of receiving your goods. We highly recommend inspecting your items and contacting us as soon as possible.
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Email your claim: Send an email to help@chennaistore.com with the subject line “Complaint”.
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Include necessary details: Please ensure your email includes your order number, the product code, and clear photographs that specifically focus on the damage or defect.
Resolution Process Once we receive your email, our team will review the complaint. This process typically takes one business day. Depending on the circumstances of the damage or defect, we will resolve the issue using one of the following options:
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Replace the defective item with a new, non-defective product.
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Offer a store credit note.
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Issue a full or partial refund for the product.
Please note: We reserve the right to decline a return request if the issue does not qualify as a defect or damage upon review.