NO RETURNS/REFUNDS/EXCHANGES , WILL BE GIVEN IF YOU HAVE SIMPLY CHANGED YOUR MIND.
NO RETURNS/REFUNDS/EXCHANGES , WILL BE GIVEN FOR CUSTOMIZED PRODUCTS.
It is important to take into notice that minor variations might be seen when you receive the product and compare it to the picture. Even though we try out best to depict the products exactly as they are in the pictures, sometimes the resolutions might vary amongst different screens, and this is why the colour might look a bit different when compared to the actual colour of the product in the picture. This is why; a certain degree of variation in the colour should be tolerated by the customer.
Conditions for Return:
1.Damaged or Defective Goods
In the case that a customer received a product that was damaged or defective, the following procedure has to be followed accordingly in order to request for and process a return:
Within 48 hours after the goods have been received, the complaint has to be made. It is always good if the least amount of time is wasted before filing a complaint. This complaint is to be sent through the email (email@example.com) that has been provided, mentioning the subject as “Complaint” with the order number and product code attached. Along with the email, the customer are expected to send a picture of the damaged good, and the focus should be kept on the damage particularly. We will them be reviewing the complaint, and according to what the situation demands, we will settle on one of the three options below:
- Replace the defective good immediately with a new product which is not defective.
- Offer the customer a credit note.
- Refund the complete or partial amount of the money spent on the product.
The action may end up taking one business day. We can choose to carry out none of the actions above if it suits the situation.