NO RETURNS/REFUNDS/EXCHANGES , WILL BE GIVEN IF YOU HAVE SIMPLY CHANGED YOUR MIND.
NO RETURNS/REFUNDS/EXCHANGES , WILL BE GIVEN FOR CUSTOMIZED PRODUCTS (This will apply to Fashion products.)
It is important to take into notice that minor variations might be seen when you receive the product and compare it to the picture. Even though we try out best to depict the products exactly as they are in the pictures, sometimes the resolutions might vary amongst different screens, and this is why the colour might look a bit different when compared to the actual colour of the product in the picture. This is why; a certain degree of variation in the colour should be tolerated by the clients.
It should also be taken into consideration that the fabrics with embellishments and embroidery are prone to minor damage, no matter what. This minor damage only includes that some part of the embroidery might come off. Even if we handle these products and ship them with the greatest care, the problem can still not be avoided altogether. This is why, we request our clients to be mentally prepared before ordering such an item.
In any other condition, the items can be returned without any major problems.
Conditions for Return:
1.Damaged or Defective Goods
In the case that a client received a product that was damaged or defective, the following procedure has to be followed accordingly in order to request for and process a return:
Within 48 hours after the goods have been received, the complaint has to be made. It is always good if the least amount of time is wasted before filing a complaint. This complaint is to be sent through the email that has been provided, mentioning the subject as “Complaint” with the order number and product code attached. Along with the email, the clients are expected to send a picture of the damaged good, and the focus should be kept on the damage particularly. We will them be reviewing the complaint, and according to what the situation demands, we will settle on one of the three options below: